Yes - Alucène ships internationally, with complimentary delivery to every destination.

Delivery times vary by destination. As a guide: Switzerland 2–4 business days, Europe 3–7 business days, North America 5–10 business days, Asia 7–14 business days. Full details are provided in your confirmation email, along with your tracking number.

Please contact us as soon as possible at contact@alucene.com. We will do our best to accommodate changes before your order is dispatched.

Yes. Every Alucène timepiece is crafted in partnership with heritage Swiss facilities and carries the Swiss Made designation - a standard we hold as a genuine commitment, not simply a label.

Élodie features a round dial - the more classic silhouette. Juliette is distinguished by her oval dial, for a more distinctive presence on the wrist.

The Classic dial features refined Roman numerals. The Éclat version adds diamond hour markers for a touch more luminosity - same silhouette, a little more sparkle.

Every Alucène bracelet is dispatched at full length by default. If you share your wrist circumference at checkout, we will remove the necessary links before dispatch so your bracelet fits perfectly on arrival – at no extra charge. Any removed links are included in your package, so you always have them available for future adjustments.

Wrap a flexible tape measure snugly around your wrist, just below the wrist bone where you would normally wear a watch, and note the measurement in mm. If you don't have a tape measure, wrap a piece of string or a strip of paper around your wrist, mark where it meets, then measure the length against a ruler.

No problem – simply leave the sizing field blank and your bracelet will arrive at full length. You can then have links removed locally by any jeweller or watch repair shop, usually for a small fee.

For full details on returns and exchanges, please visit our Returns & Exchanges page.

Yes. All Alucène timepieces are covered by a 2-year international warranty against manufacturing defects.

Every Alucène watch arrives in our signature presentation box, ready to gift.

While Alucène is an online-only brand, we understand that a timepiece is best experienced in person - whether you're trying it on or considering it as a gift. If you're in Zurich, we're happy to arrange a private appointment for you to try our pieces in person. Simply reach out to us at contact@alucene.com to arrange a time.

We'd love to hear from you. Reach us at contact@alucene.com and we'll do our best respond within 2 business days.